At Crown Plaza (https://crownplaza.lk), we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.

1. Information We Collect

• Personal identification information, such as your name, email address, phone number, and delivery address, provided voluntarily during registration or checkout.
• Payment and billing information necessary to process your orders. Card details are securely handled by our trusted third-party payment processor, PayHere, and are not stored on our servers.
• Order history and purchase preferences, used to improve your shopping experience.
• Browsing information, such as your IP address, browser type, device information, and pages visited, collected automatically using cookies and similar technologies.

2. How We Use Your Information

• To process and fulfil your orders, including delivery of electronics, furniture, appliances, and other products.
• To communicate with you regarding your purchases, provide customer support, and respond to inquiries.
• To personalise your shopping experience and present relevant product recommendations and promotions.
• To improve our website, products, and services based on your feedback and browsing patterns.
• To detect and prevent fraud, unauthorised activity, and misuse of our website.

3. Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Trusted service providers: We share information with third-party service providers who assist us in operating our website, processing payments (including PayHere), and delivering products to you. These providers are contractually obligated to handle your data securely and confidentially.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests from Sri Lankan authorities.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your cart and preferences, analyse website traffic, and understand how visitors interact with our website. You can disable cookies through your browser settings, but this may limit certain features and functionality of our website.

6. Your Rights

• You may request access to, correction of, or deletion of your personal information held by us, subject to applicable law.
• You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in our emails.

7. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

• Crown Plaza, 19 Ja Ela Road, Kiridiwita, Gampaha, Sri Lanka
• Phone: +94 774 138 912
• Email: info@crownplaza.lk
• Website: https://crownplaza.lk