Welcome to Crown Plaza (https://crownplaza.lk). These Terms & Conditions ("Terms") govern your access to and use of our website, and the purchase and sale of products through our online store. By accessing or using our website, or by placing an order with us, you agree to be bound by these Terms. Please read them carefully before making a purchase.

1. Use of the Website

• You must be at least 18 years old, or be using the website under the supervision of a parent or legal guardian, to make purchases on our website.
• You are responsible for maintaining the confidentiality of your account information, including your username and password.
• You agree to provide accurate, current, and complete information during registration and checkout.
• You may not use our website for any unlawful, fraudulent, or unauthorised purpose.

2. Product Information and Pricing

• We strive to display accurate product descriptions, images, specifications, and pricing for all electronics, furniture, home appliances, kitchen appliances, mobile devices, computers & IT products, gadgets, and other items listed on our website. However, we do not guarantee that all product information is completely free of error.
• Prices are listed in Sri Lankan Rupees (LKR) and are subject to change without prior notice.
• Any promotions, discounts, or seasonal offers are valid for a limited time and may be subject to additional terms.

3. Orders and Payments

• By placing an order on our website, you are making an offer to purchase the selected product(s), which we may accept or decline.
• Crown Plaza reserves the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, pricing errors, or suspected fraudulent activity.
• You agree to provide valid and up-to-date payment information and authorise us to charge the total order amount, including applicable taxes and delivery charges, to your chosen payment method.
• We accept payments via Visa, Mastercard, and Cash on Delivery (COD), as well as other payment methods made available at checkout, including secure online payments processed through PayHere. We do not store your full card or payment details; these are handled securely by our trusted third-party payment processor.

4. Shipping and Delivery

• We make reasonable efforts to ensure timely delivery of orders across Sri Lanka.
• Delivery times provided at checkout are estimates and may vary depending on your location, product availability, and courier schedules.
• Risk of loss and title for products purchased pass to you upon delivery to the address provided at checkout.

5. Returns and Refunds

Our Return Policy governs the process and conditions for returning products and requesting refunds or exchanges. Please refer to our Return Policy, available on our website, for full details.

6. Intellectual Property

• All content on our website, including text, images, logos, graphics, and product listings, is the property of Crown Plaza or its licensors and is protected by applicable intellectual property laws.
• You may not copy, reproduce, distribute, or modify any content from our website without our prior written consent.

7. Limitation of Liability

• To the fullest extent permitted by law, Crown Plaza, its directors, employees, or affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our products.
• We make no warranties, express or implied, beyond those provided by the manufacturers of the products we sell, regarding the quality, accuracy, or suitability of such products, except as required by applicable Sri Lankan law.

8. Amendments and Termination

We reserve the right to modify, update, or terminate these Terms at any time without prior notice. Any changes will be posted on this page with a revised "last updated" date. It is your responsibility to review these Terms periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

10. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us:

• Crown Plaza, 19 Ja Ela Road, Kiridiwita, Gampaha, Sri Lanka
• Phone: +94 774 138 912
• Email: info@crownplaza.lk
• Website: https://crownplaza.lk