Terms & Conditions

Welcome to Crown Plaza. By accessing and using our website, products, and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchase or using our services.

General Terms

Crown Plaza provides products and services subject to availability and reserves the right to modify, update, or discontinue any part of the website or its offerings without prior notice. We strive to ensure all product descriptions, pricing, and information are accurate, but errors may occasionally occur.

Product Information & Pricing

All product details, specifications, and prices displayed on our website are subject to change without notice. While we make every effort to provide accurate information, Crown Plaza does not guarantee that all descriptions, images, or pricing are error-free.

Orders & Payments

By placing an order, you confirm that all information provided is accurate and complete. Orders are subject to acceptance and availability. Crown Plaza reserves the right to cancel or refuse any order for reasons including product unavailability, pricing errors, or suspected fraudulent activity. Payments must be completed using approved payment methods before order processing.

Shipping & Delivery

Delivery timelines provided are estimates and may vary depending on location, product availability, and unforeseen circumstances. Crown Plaza is not responsible for delays caused by third-party logistics providers or external factors beyond our control.

Returns, Exchanges & Warranty

Products may be eligible for returns or exchanges in accordance with our return policy. Warranty coverage, where applicable, is subject to the manufacturer’s terms and conditions. Customers are advised to review product warranty details before purchase.

User Responsibilities

Users agree to use our website and services lawfully and responsibly. Any misuse, fraudulent activity, unauthorized access, or actions that may disrupt the website’s functionality are strictly prohibited.

Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, are the property of Crown Plaza and protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited.

Limitation of Liability

Crown Plaza shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products, services, or website. Our liability is limited to the extent permitted by applicable law.

Privacy & Data Protection

By using our services, you agree to the collection and use of your information as outlined in our Privacy Policy.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka. Any disputes arising from the use of our services shall be subject to the jurisdiction of Sri Lankan courts.

Changes to Terms

Crown Plaza reserves the right to update or revise these Terms and Conditions at any time. Continued use of our website and services constitutes acceptance of any changes.

By using our website or making a purchase, you agree to these Terms and Conditions.