Thank you for shopping at Crown Plaza. We value your satisfaction and strive to provide the best online shopping experience for electronics, furniture, home appliances, and household products. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

1. Returns

We accept returns within 7 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, with all original accessories, manuals, and packaging intact.

2. Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment, including refunds processed through PayHere for online payments. Please note that the refund amount will exclude any delivery charges incurred during the initial purchase, unless the return is due to our error.

3. Exchanges

If you would like to exchange your item for a different model, size, or colour, please contact our customer support team within 7 days of receiving your order at info@crownplaza.lk or +94 774 138 912. We will provide instructions on how to proceed with the exchange, subject to product availability.

4. Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

• Products with broken seals, missing accessories, or damaged packaging (unless the item was received damaged or defective).
• Custom-made, made-to-order, or specially configured items.
• Perishable or consumable items.
• Products that have been installed, used, or show signs of wear.

5. Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement, repair, or refund, depending on your preference, manufacturer warranty terms, and product availability.

6. Return Shipping

You will be responsible for the cost of returning your item unless the return is due to our error (e.g., wrong item delivered, defective product on arrival). In such cases, we will arrange collection or reimburse reasonable return shipping costs.

7. Processing Time

Refunds and exchanges will be processed within 7 to 14 business days after we receive and inspect your returned item. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

8. Warranty

Many products sold by us carry a manufacturer's warranty. Warranty claims are handled in accordance with the terms provided by the respective manufacturer, in addition to your rights under this Return Policy.

9. Contact Us

If you have any questions or concerns regarding our Return Policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.

• Crown Plaza, 19 Ja Ela Road, Kiridiwita, Gampaha, Sri Lanka
• Phone: +94 774 138 912
• Email: info@crownplaza.lk

Website: https://crownplaza.lk